Personal data

Collection and processing of personal data

You can visit our website without revealing personal information about yourself. We save data only pertaining to access of our site, without reference to specific persons; for example, the name of your ISP, the page/site from which you accessed our site and the name of the requested file. We analyze this data solely for the purpose of improving our services and do not allow it to be used to identify you.

Personal data, such as first and last name, address, gender, date of birth, telephone number(s), e-mail address(es) are only collected if you provide them to us when using one of our services. You can check and adapt your data at any time online in the customer center (Portal).

What rights do you have with regard to your personal data?

Processing of your personal data

To what extent do we process your personal data?

We process personal data in order to fulfil our contractual service obligations and to guarantee a high quality of service, to issue invoices, to maintain our customer relationship, to further develop our services, to guarantee the security of 2assistU’s operations and infrastructure, and to contact you.

Contact details

Personal data that you provide to us when using a service or for previous clarifications, such as first and last name, function, address, gender, date of birth, telephone number(s), e-mail address(s) and information about your company.

For services with increased security requirements, we are legally obliged to collect and store further personal data (a so called background check). This includes your supervisor’s e-mail address, information about your past and current activities/employments, passport or ID copies and criminal record extracts.

All data that we know and store about you can be checked and partially adjusted by yourself at any time in the customer center (Portal).

Payment details

Data that you send us for invoicing. This includes account number, bank code and billing address.

Participant data

If you complete one of the trainings provided by us, we also store your participation/training records as well as the course results from your online and practical courses. The training records will be deleted 5 years after completion of the training.

Legal foundations

We provide services with increased security requirements and therefore require appropriate protective measures. In providing these services, we are obliged to comply with the requirements of the Swiss National Security Programme (NASP).

For services with increased security requirements, we are legally obliged to collect and store further personal data (background check). This includes your supervisor’s email address, information about your past and present jobs/employments, passport/ID copies and criminal records.

Further information on the legal basis can be found on the website of the Federal Office of Civil Aviation (FOCA).

Disclosure of your personal data to third parties

We do not pass on customer data to third parties. The personal data collected in forms will be processed and stored exclusively for the provision of the service requested by you.
Your data (in particular extracts from criminal records) may be forwarded to the Federal Office of Civil Aviation (FOCA) for further clarifications that may be required in connection with the provision of our services. Our employees entrusted with this task are obliged to maintain confidentiality and have signed a corresponding confidentiality agreement.

Use of cookies

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (”Google“).

Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Social Plugins

We use so-called social plug-ins on our websites. Plug-ins can be recognised by their social network logos.

All of the plug-ins we use are set up with two-click functionality. They are only activated if you click on the icon.

When you open one of our websites that has an activated plug-in, your browser will create a direct connection to the provider’s servers. The content of the plug-in is sent directly from the provider to your browser and integrated into the site. By integrating the plug-in, certain information is sent to the third party and saved by them.

If you are not a member of the social network in question, your IP address may still be captured and saved by the network via the social plug-in. If you are already logged into the social network, the third parties can immediately link your visit to our websites to your personal profile in the social network. If you interact with the plug-ins, for example with the “Like”, “+1”, “Twitter” or “Instagram” buttons, the corresponding information will also be sent directly to a server at the third party and saved there. The information is also published on the social network, in your Twitter or Instagram account and then shown to your contacts. For more information about the purpose and scope of the data capture, the further processing and use of the data by the third party, and the related rights and settings options to protect your privacy, please look at the data privacy statements of the third parties themselves. A list of the plug-ins we use and other information about the various providers can be found here:

If you would like to prevent Google, Facebook, Twitter or Instagram from linking your personal information captured on our websites with the social networks in question, you need to log out of that social network before visiting our website. You can completely prevent plug-ins from being loaded using special add-ons for your browser such as “NoScript”  (http://noscript.net/) or „Gostery“ (https://www.ghostery.com/).

Contact

For questions concerning the collection and processing of your personal data and rectification inquiries, please contact us.

Brugg, 01 April 2018
Valid from: 01 April 2018